England Hockey Jobs

Data and Technology Officer

England Hockey Hybrid with office base at Bisham
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ROLE SUMMARY

England Hockey’s Digital Transformation Strategy is underpinned by three core strategic objectives: 

  • To acquire, analyse and share high quality data and insight for the betterment of the sport
  • Drive member engagement and income generation 
  • Provide first-rate systems and technology to empower our staff and stakeholders 

This is a new role within the Data & Technology team to increase capacity and enable the team to deliver day to day support while also progressing strategic projects.  The role will be varied and multi-faceted with three primary components:

  • Information and Communications Technology (ICT) support
  • Membership Services
  • Data and Technology Project Support

The focus on each area will fluctuate to accommodate peaks and troughs in workload.

Key Responsibilities

ICT Support

  • In conjunction with England Hockey’s outsourced support provider, ensure that IT issues, queries, and change requests are logged and resolved to the user’s satisfaction in a timely manner in line with Service Level Agreements.
  • Provide first line support for IT issues and changes which are not covered by the outsourcing agreement, liaising with third party suppliers where necessary.
  • Be responsible for the purchase of laptops, peripherals, and other ICT equipment and services, as directed by the IT & Business Systems Manager, ensuring compliance with England Hockey’s purchasing policies and approval limits.
  • Provide advice, guidance, and training to England Hockey staff on ICT systems in use within the Organisation, to enable them to gain the full benefit of them.
  • Support the IT & Business Systems Manager in the planning and delivery of IT initiatives.
  • Provide the Competitions & Events Team with an initial point of contact for event IT requirements.

Membership Services

  • Weekly downloading of reports from various systems
  • Data maintenance in SQL tables
  • Assist with queries relating to user logins for multiple systems
  • Provide GMS Technical Support (Tier1) Queries, and feed developments into the change management process
  • Answer phones and provide Customer service where required
  • Load data to systems relating to Members Services e.g. Events (Coaching / Umpiring / Safeguarding)
  • Support with Power BI Dashboards

Data and Technology Project Support

  • Partner with internal and external stakeholders to gather, identify and document business and functional requirements.
  • Work alongside the IT and Business Systems Manager, on multiple strategic projects
  • Document action plans, and support delivery of projects to agreed timescales
  • Explain technical terms and concepts to non-technical stakeholders to assist in ensuring business and functional requirements requested are achievable.


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How to Apply

Please download the full role description here

Please submit your CV (maximum 2 pages) with a one page covering letter by email to: Head of People: careers@englandhockey.co.uk clearly identifying how your skills and experience are relevant to the requirements outlined in the job description.  

Interviews will be held on 22 January 2026. 


Opening Date

Closing Date